PURPOSE
To ensure all new employees are well accommodated with required tools, resources and training and help them to understand and be engaged with the culture of the organisation to be able to perform with their best.
SCOPE
This policy applies to all new employees (Executives & above) in any Strategic Business Units (SBUs) of IGE Group of Companies.
DEFINITION
- Onboarding: It is the process of welcoming new employees into an organisation and providing them with the tools, resources and knowledge to become successful and productive.
- Permanent Employee: A person who is appointed as permanent employee under the regulated employment in any SBU of IGE Group of Companies.
POLICY
- Concerned Human Resources Department (HRD) is required to develop, implement, monitor and maintain a documented onboarding programme for all new recruited employees.
- The duration of Onboarding is 2 months after joining
- HRD must facilitate all required policy, procedures & important information of related department such as Finance, HR, Admin, IT etc. are well communicated to all new employees.
- Head of Department (HoD) is responsible to coordinate with HR teams for new employees onboarding.
- HoD must assign a person permanently/rotately for explaining related departmental policy, procedures and required information to new employees.
- All new recruited employees are responsible to join and follow Onboarding schedule and must complete all the activities.
- HRD must collect feedback from all new employees on their Onboarding experience as per procedure to ensure programmes remain up-to-date, active, and effective
PROCEDURES
A) Pre-Boarding Stage
HRD shall do the following things before the new employee onboarding. Related departments need to coordinate with HRD.
- Contact new employees to confirm joining date two weeks ahead before onboarding.
- Share new employee’s starting date and basic personal information to following departments in order to prepare needed amenities within one week before onboarding. HRD must facilitate all processes.
- Inform concerned department to arrange budget and check office equipment availability.
- Inform Finance department for budget processes.
- Inform IT department to set up desktop/laptop computer, office e-mail, office phone extension and related IT accessories
- Inform admin department to arrange transportation, workspace with required material and equipment, business cards (if necessary), list of accommodation (only for expatriate) for viewing.
- Schedule the meeting arrangement one week ahead before onboarding with related Board Members and/or Head of SBU (HoS) for GM & above positions.
- HRD send the welcome letter & required onboarding information to new employees by email. (Executive and above positions only)
B) First Day of Onboarding (1st Working Day)
HRD must ensure the following processes.
- Welcome new employee.
- Ensure employment contract and code of conduct is signed by employee.
- Brief the new employee on the onboarding programme itinerary and give schedule (HR-FM-R&S-013).
- Register new employee’s finger print attendance.
- Escort the new employee to his/her workplace and introduce with related department’s colleagues and superior.
- Escort the new employee around the office environment and introduce him/her to other departments.
- Ensure new employee has been briefed the company policy, leave & attendance policy, benefits policy, disciplinary policy.
- Keep new employee’s information in organisation data records.
- Send information of new comer to existing employees and ask them to welcome him/her.
C) Orientation Process
- HoD needs to conduct departmental orientation within three working days of joining.
- For SBU, HRD need to conduct Business Unit Orientation Training within one week of new employee onboarding. (SBUs’ employees only).
- For all business units, Corporate Human Resource (CHR) Department needs to ensure all new employees attend Corporate Orientation Training within the first month of joining.
D) Evaluation after one month of onboarding
HRD must arrange the following processes:
- Obtain feedback on new employee’s competencies and attitude from his or her direct superior by 60-70 Days after joining.
- Obtain feedback from new employee’s related with onboarding process by survey form by 60-70 Days after joining.
- Arrange meeting with new employee for face to face feedback section by 70 – 80 Days after joining
- Keep the record of feedback in new employee’s personal files by 80 Days after joining before giving approved confirmation.
PURPOSE
The purpose of this policy is to have a clear understanding of the work expected by company from employees, to receive ongoing feedback regarding how they are performing relative to expectations, to distribute rewards accordingly, and to identify development opportunities.
SCOPE
This policy applies to all types of employee except daily wages employee in SuperMyan Company Limited.
DEFINITION
- Performance management is an ongoing process of communication between a superior and an employee that occurs throughout the year, in support of accomplishing the strategic objectives of the organization. The communication process includes clarifying expectations, setting objectives, identifying goals, providing feedback, and reviewing results.
- Appraiser Immediate Superior who will appraise performance of subordinates within same department and provide feedback.
- Appraisee Employee who is appraised performance.
PROCEDURES
- Performance Review is based on principles of openness, objectivity and equity.
- The overall performance of the employees must be appraised at the end of the financial year.
- This scheme applies to all employees who have satisfactorily completed their probation period.
- Human Resources Department (HRD) must organize & facilitate setting Key Performance Indicators (KPIs).
- Finance Department must provide required data for financial KPIs.
- KPIs which are in line with business plan must be set within two (2) weeks after business plan approved as per Delegation of Authorities.
- KPIs must be mutually agreed by Appraiser and Appraisee.
- Overall performance assessment rating must be approved as per Delegation of Authority (DoA).
- Overall performance assessment of the employee must be completed and submitted to HRD by third week of last month of financial year.
- Permanent employees who meet overall performance Grade B (Good), A (Very Good) and A+ (Excellent) on their final appraisal will entitle “salary increment” based on employee’s performance grade and business performance and opportunities.
- Employees who meet overall performance Grade B (Good), A (Very Good) and A+ (Excellent) on their final appraisal will entitle “yearly bonus” based on BU’s financial performance and employee’s performance grade.
- All employees who obtain Performance Grade C (Need Improvement) & Grade D (Unsatisfactory) must follow Performance Improvement Plan (PIP).
- KPIs must be adjusted only if Business plan is changed by Management within financial year.
- Performance measurement for Project based Employee
- If project period is one year and above, overall performance of the employees must be appraised by annually and project plan.
- If project period is less than one year, overall performance of the employees must be appraised based on project time line and project plan.
PURPOSE
- The purpose is to provide employees with appropriate opportunities, encouragement and career growth, consistent with their contribution to the growth of the organization.
- To ensure fairness, consistency and uniformity in the matter of promotion in SuperMyan Company Limited.
- It aims to retain talented employees within Supermyan Company Limited for future purposes too.
SCOPE
This policy applies to all permanent employees (PE) of Supermyan Company Limited who qualifies for promotion.
DEFINITION
- Promotion is vertical movement of an employee from one job to a higher one, with increase in salary, status and responsibilities within the organization.
- Permanent Employee (PE) is an employee who has successfully completed the probationary period and is appointed as PE under the regular employment in a Strategic Business Unit (SBU) or Corporate Business Unit (CBU) of Supermyan Company Limited.
- A Skill-set is a particular category of knowledge, abilities, and experience necessary to perform a job.
- Natural Progression means yearly promotion process with nomination based on performance appraisal result.
- Vacancy is available, means that vacancy is available when there are any types of termination, promotion, transfer arises or new position is created as per approved organization.
POLICY STATEMENT
- Supermyan Company Limited promote employees based on their performance and workplace conduct such as disciplinary issues, attitudes etc.
- No multiple levels of promotion are permitted within a financial year.
- Do not promote based on years of service.
- HODs must have approved organisation structure.
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Promotions may occur when:
Type A. there is natural progression:
Type B. a vacancy is available.
- For Type A, the immediate superior/BU’s Head/BU’s Board must nominate for promotion when yearly performance appraisal (PA) period based on performance result.
- For Type B, employees are allowed to apply one level higher vacant position through promotion process. Employees are only allowed to apply up to GM/COO positions.
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For any promotion type, the nominated person/applicant must meet ALL the following eligibility criteria:
- Employee who has successfully completed minimum one (1) year of service continuously in the current position and department within the same SBU.
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Employee must have high performance level.a) If the employee has less than (2) years of service, he or she must have Rating 5 or excellent in yearly PA (or) b) If the employee has (2) years and above of service, he or she must have at least Rating 3 or meet expectation in the First year and Rating 4 or exceed expectation in next consecutive year.
- Employee must not have any disciplinary action taken/warning in last one (1) year.
- Employee must meet the minimum requirements of the new role such as knowledge, skill-set and technical competencies.
- Human Resources Department (HRD) must check the eligibility criteria for all promotions.
PURPOSE
To ensure that a transparent and fairly recruitment and selection process that results in the appointment of the suitable candidate, based solely on merit and best-fit with SuperMyan Company Limited’s values, objectives, and goals.
SCOPE
The policy applies to all vacancies (including BODs) and all parts of the Recruitment and Selection process within Superman Company Limited. The policy applies to all available potential applicants and employees.
DEFINITION
- Recruitment: can be defined as searching for and obtaining a pool of potential candidates with the desired knowledge, skills and experience to allow an organisation to select the most appropriate candidates to fill job vacancies against defined job description and specification.
- Selection: Once a pool of candidates has been identified through the recruitment process, the most appropriate candidate or candidates are identified through a selection process including but not limited to interviewing, reference checking and assessment.
- Immediate Family Members: Employees' spouse, parents and grandparents, children and grandchildren, brothers and sisters, mother-in-law and father-in-law, brother-in-law and sister-in-law, daughter-in-law and son-in-law. Adopted and step-members are also included in immediate family.
POLICY STATEMENT
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STANDARD RECRUITMENT
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For any vacancy which has been approved by the CEO, the recruiting department must request for new employee with the required forms which are 1) Employee Request Form and 2) JD and JS together.
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Human Resources Department (HRD) will coordinate with line manager to agree on roles, responsibilities and specifications of vacant position based on department needs.
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SuperMyan Company Limited is commitment to equality, diversity (age, gender, religion and race) and fairness in any recruitment process.
- The selection must be based on the requirement of recruiting departments such as qualification, experience, knowledge, competencies and performance potentiality.
- Only Key and Critical Positions (Senior Manager and above) are allowed to recruit through Recruitment Agencies.
- Maximum of two (2) candidates should be shortlisted in final interview with Candidates Comparison Form (HR-FM-R&S-003).
- Salary Negotiation and Salary offer can only be dealt by HRD.
- Existing employees can apply for any vacancies if their competencies, experiences and qualifications match with the requirements of the vacancies. If the applied position is same grade with Current position, the entire process must follow the transfer policy. If the applied position is one level higher, the process must follow the promotion policy.
- The qualified candidates who aged 60 years and above is allowed to consider as consultant and advisor positions.
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For any vacancy which has been approved by the CEO, the recruiting department must request for new employee with the required forms which are 1) Employee Request Form and 2) JD and JS together.
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EMPLOYMENT OF IMMEDIATE FAMILY MEMBERS
- To avoid conflict of interest, immediate family member of existing employees are not allowed to recruit in the same department and/or same SBU.
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If the existing employees who work in either same department or different departments in same SBU get married, (if those departments can cause conflict of interest, for example: Finance and Purchasing/ Sales/ Logistics/ Store),
- anyone of employees must transfer to suitable different department.
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PROJECT-BASED RECRUITMENT
- For Project-Based Recruitment, suitable candidate is allowed to recruit as contracted employee with specific duration (starting date and ending date) of the project.
- If the project is temporarily (not more than 3 months) being put on hold for unforeseen circumstances (weather condition, environmental issues, political issues, etc.), the employee will be transferred to another project.
- If no other project of similar portfolio or required skills and knowledge needed, the employee’s contract will be temporarily frozen with partial salary (%pay) and that decision will be made by Concerned Management Team until further notice or termination with mutual agreement.
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RE-EMPLOYMENT OF RESIGNED EMPLOYEES
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Eligibility Criteria
Former employee who meets the following criteria can re-apply for any vacant position
- The separation process must be voluntary resignation. Any dismiss is not allowed.
- The candidate must have at least “Meet Expectation” of performance history record (at least one year) in related SBU.
- The candidate must not have any disciplinary written warning in history record preceding the last day of service within last 12 months.
- The candidate can only re-apply to same level after (3) months duration of separation.
- For higher position, the candidate can only re-apply after (12) months duration of separation.
- Re-employment is only allowed for one (1) time.
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Eligibility Criteria
PURPOSE
To create positive learning experiences for employees by sharing related business experiences, knowledge and ideas across the organization to enhance performance and career development.
DEFINITION
Tea Time Talk (TTT): Tea Time Talks progress in response to the need for more spaces for informal discussion of sharing knowledge and ideas among colleagues across the organization. IGE Tea Time Talk section mainly focuses on experienced based knowledge and ideas. Tea Time Talks are designed for open, frank discussion and problem-solving collectively.
POLICY
- Corporate Human Resources Department - Learning and Development (CHR- L&D) Section will lead all
Tea Time Talk (TTT) Sections. - CHR - L&D have to make survey to identify the current needs of organisation and employees before announcing the TTT's schedule.
- CHR - L&D confirm the topics with the Speaker bi-yearly/yearly.
- CHR - L&D Section needs to monitor and evaluate the effectiveness of TTT sections regularly.
- SHR needs to make sure that candidates are not absent in registered TTT section without acceptable reasons.
- HOD needs to co-operate to ensure that the registered TTT section by employees are suited with their needs and requirements for development.
- Speaker will present a programming topic to the group, and then facilitate a conversation about the topic, including challenges, solutions and ideas.
- The audients of TTT must be 10 pax.
- Guidelines for Speaker
- Each talk should start punctually.
- TTT's sharing can either be an overview of a relevant paper or Powerpoint presentation slides.
- Speaker must focus on transmitting information as efficiently as possible.
- Speaker needs to share the required documents and materials for presentation which is related with confirmed topics to CHR-L&D at least l week ahead before the TTT section starts.
- Each talk is allowed to take about an (1) hour including 40 minutes sharing session + 10 minutes Q & A session + 10 minutes networking session.
- Speaker is responsible to pass over disruptive questions if the audients divert from the talk.
10. Guidelines for Audients
- Audients are responsible to join the talk punctually.
- If audients are late for 10 minutes, they will not be allowed to join the talk.
- Audients are not allowed to be absent without acceptable reasons.
- Audients are allowed using the mobile phone during the talk only if trainer allows for learning purposes related with the topics.
- Audients are responsible to ask only related questions to the talk.
- Disruptive questions are not allowed to ask during the talk.
PROCEDURES
- CHR-L&D will distribute Survey related to identify the needs and requirements of the organization and employees yearly.
- CHR-L&D will overview the survey's result to plan the TTT schedule.
- CHR-L&D will contact and choose the speakers by confirming the required topics for the talk.
- CHR-L&D will announce TTT schedule bi-yearly/yearly by email and yammer.
- Tea Time Talk Registration
If the employee is interested to join the talk, - Check the TTT schedule
- Inform and register to related SHR at least 3 weeks ahead.
- Register to CHR-L&D by SHR at least 2 weeks ahead.
- Then join the talk on announced date.
- Once the talk finishes, audients must fill the evaluation survey related with the talk and the speaker to improve further programs.
- CHR-L&D will compile the evaluation survey's result.
- CHR-L&D will take records for identification of further programs.
PURPOSE
- To ensure the exit, termination and separation of Employees in IGE Group of Companies is managed efficiently, effectively and in compliance with the Government Law with professionalism and official documentation.
- To be beneficial for all parties that the employment termination process is clear and transparent so misunderstandings and mistrust between the employees and IGE Group of Companies can be avoided.
SCOPE
The scope covers for all levels of Existing Employees of IGE Group of Companies regarding termination of employment.
DEFINITION
- Termination is occurred when an employee's job ends. Termination of an Employee can be voluntary and involuntary.Voluntary termination of employment (By Employee)Voluntary termination is written notification of termination of employment by employee.Involuntary termination of employment (By the Employer)An involuntary termination is a form of termination where the employer/management decides to end their relationship with an employee for various reasons.The employer may have to terminate employees from time to time for the following reasons;
- Unsatisfactory performance
- Repeated ordinary misconduct (Disciplinary measure)
- Serious misconduct
- Failure to show for three (3) consecutive days without notice
- Ill health (Physically and/ or mentally not fit to perform assigned jobs)
- Death
- Layoff
- Permanent Employee (PE): An employee who has successfully completed the probationary period and is appointed as permanent employee under the regular employment in a strategic business unit (SBU) or Corporate Business Unit (CBU) of IGE Group of Companies.
Policy
- Voluntary terminationsResignation by employee
- Employees whether locals or expatriate must follow the following resignation notice period;
- One (1) month for Sr. Managers (Senior Manager) & below positions
- Two (2) months for Deputy General Managers (DGM) and above positions
- Company must take legal action if an employee fails to give the above required notice as per Employment Contract (EC).
- Employee who wants to resign must perform proper handover and clearance process as per Company procedure.
- Employees whether locals or expatriate must follow the following resignation notice period;
- Involuntary TerminationThe Company must terminate employees from time to time for the following reasons;
- Unsatisfactory performanceCompany terminates employment due to an employee's unsatisfactory performance in accordance with the Performance Management Policy (HR-PP-PM-002).
- Repeated Ordinary misconductCompany terminates employment due to the violation of company rules & regulation (ordinary misconduct) repeatedly in accordance with the Employment Contract (EC).
- Serious misconductCompany dismisses without notice the employment of an Employee who found to have engaged in serious misconduct in accordance with the Employment Contract (EC).
- Failure to show for three (3) consecutive days without noticeCompany must dismiss an Employee who fails to report to immediate superior or Head of Department (HOD) for the absence in accordance with the Employment Contract (EC).
- Ill health (Physically and/ or mentally not fit to perform assigned jobs)Company terminates employment in the event if the employee is unable to perform assigned duties and not able to restart the duties within 12 months of illness based on medical examination results. (Employees entitle maximum 52 weeks for serious cases of illness according to the Social Security Board (SSB) rules & regulation.).
- Death
- Company terminates of employment in the event of the death of an employee and the termination of employment date will be decedent date.
- Human Resources Department (HRD) must calculate and communicate with finance department for outstanding salary & leave entitlements and the relevant Compassionate Compensation. (HR-PPOS-008)
- Layoff
- Company terminates of employment under the following conditions;a) Job is eliminated;b) Job is restructuring, and the current skill-sets are not meet minimum requirements of assigned competencies.
- In this situation, company must follow the Government rules & regulation as stated.
- Compensation is entitled only for clause (4.8) - Layoff
PROCEDURES
- Resignation by employee
- An employee must submit an official written resignation letter to HOD indicating the proposed date and reason.
- The resignation letter must be copied and submitted to the Human Resources department.
- HRD communicates with related HOD.
- HRD passes Clearance Form (HR-FM-OS-006) to concern HOD, Admin, Finance and IT Department to check any outstanding things to be clear within two weeks from submission date.
- Concerned HOD makes sure that employee to be completed handover process within notice period.
- HRD invites employee for exit interview during notice period.
- HRD keeps record and analyses for future organisation improvement.
- HRD will issue certificate of employment letter (HR-FM-OS-008) properly.
- Unsatisfactory Performance
- HOD & HRD must initiate a first warning that base on the performance record and result agreed by employee and HOD.
- When the agreed performance improvement does not occur within agreed timeline, a second warning is needed (Based on PIP, Performance Improvement Plan).
- When the agreed performance improvement does not meet within agreed timeline, the employee is given for a third warning by HOD and HRD.
- HOD and HRD set final assessment period and inform to the employee for final step before taking any disciplinary action.
- All these steps must be official and HRD must keep records of the all steps.
- Employee will be terminated without notice period and compensation if employee does not meet within target time line.
- HRD passes Clearance Form (HR-FM-OS-006) to concern HOD, Admin, Finance and IT Department to check any outstanding things to be clear before dismissal date.
- HRD need to give letter of dismissal (HR-FM-OS-011) properly.
- Repeated Ordinary misconduct
- The immediate superior initiates to investigate the case and counsel employee together with HRD.
- HRD must keep official record for first offence.
- If the immediate superior or HOD finds out the same employee violates any minor misconduct within one year from first warning date, HOD and HRD will issue second warning letter to the employee.
- The same employee violates any minor misconduct again within one year from second warning date, HOD and HRD will issue third warning to the employee.
- HOD and HRD consult and inform to the employee for final step before taking any disciplinary action.
- All these steps must be investigated and HRD must keep records of the all steps.
- Employee will be terminated without notice period and compensation if employee violates repeated minor misconduct.
- HRD need to give letter of dismissal (HR-FM-OS-011) properly.
- Serious Misconduct
- The immediate superior of employee or any employee who find put the issue must submit an employee’s issue to concern HOD and HRD within 24 hours.
- HRD investigates together with HOD for the issue.
- HRD submit the report to management for final approval.
- HRD dismisses without notice and compensate the employment.
- HRD will keep containing all relevant documentations.
- HRD need to give letter of dismissal (HR-FM-OS-011) properly.
- Failure to show for three (3) consecutive days without notice
- The immediate superior of employee must inform an employee’s issue to HRD.
- HRD checks and arranges to contact employee to investigate the issue.
- HRD dismisses without notice and compensate the employment for absents continuously three days.
- HRD will keep containing all relevant documentations.
- HRD needs to give letter of dismissal (HR-FM-OS-011) properly.
- Ill health
- The employee informs and submits medical leave together with related documents to HRD.
- The employee must take SSB authorized doctor’s recommendation if he/she needs medical leave more than 30 days.
- HRD checks the documents and inform HOD for the issue and necessary arrangement.
- If the employee is unable to perform assigned duties for 26 weeks as per SSB law, the employee needs to take SSB authorized doctor’s recommendation for additional medical leave.
- HRD checks the documents and inform HOD for the issue and necessary arrangement.
- HRD arrange meeting with the employee if an employee is not able to restart the duties within 52 weeks (12 months) of illness based on medical examination results.
- The company terminates the employment if the employee is still not fit after allowed periods.
- HRD will issue certificate of employment letter (HR-FM-OS-008) properly.
- Death of an Employee
- HRD prepares the documents to be processed immediately.
- HRD communicates with insurance agency and/(or) SSB immediately, if the decedent employee who entitled for insurance and/(or) SSB benefits.
- The termination of employment should be decedent date.
- HRD calculates and communicates with finance department for outstanding salary, leave entitlements and the relevant Compassionate Compensation Policy (HR-PP-OS-008).
- HRD must complete all related forms of resignation processes on behalf of decedent employee and keep record.
- Layoff
- Management, HODs and HRD prepare the list of redundancy based on business needs and operational requirements for future changes.
- HRD prepares budget and get approval.
- Inform related employee for notice and/or pay in lieu of notice according to Labour Law.
- HRD needs to give letter of redundancy (HR-FM-OS-010) and certificate of employment letter (HR-FM-OS-008) properly.
- HRD keeps record.
DELEGATION OF AUTHORITY (DOA)
All termination process must be followed by according to the DOA.
Description | Initiated By | Approved by; | Acknowledged by: |
---|---|---|---|
Voluntary Termination | |||
Resignation | Employee | HOD / BU’s Head | HRD |
Involuntary Termination | |||
1) Unsatisfactory Performance | Immediate Superior / HOD | BU’s Head | HRD |
2) Repeated ordinary misconduct | |||
3) Serious Misconduct | |||
4) Failure to show for three (3) consecutive days without notice | |||
5) Ill health | HOD | BU’s Head | HRD |
6) Death of an Employee | HOD and HRD | BU’s Head | HRD |
7) Layoff | BU’s Head, HOD | BU Board | HRD |
Amendments/ Modifications
With the approval of the Board, at any time and from time to time, any Authorised Personnel of IGE Group may amend or modify the Policy; to the extent necessary and desirable to comply with any Employment Law and regulation as required.
- Onboarding Policy
- Performance Management Policy
- Promotion Policy
- Recruitment and Selection Policy
- Referral Policy
- Tea Time Talk Policy
- Transfer Policy
- Performance Bonus Policy
- Respectful Workplace Policy
- Anti-bribery Policy
PURPOSE
To serve as a guide line of SuperMyan Company Limited staff for applying Internal transfer by enhancing talent movements within the organization for achieving target, goals, long-term organizational sustainability and growth.
SCOPE
The scope covers for all permanent employees in any departments of SuperMyan Company Limited.
1. Transfer: A transfer is defined as changing positions for a lateral move which is a move to a position with the same or similar job title in the same pay grade, department change, job change and transfer to different department. A change in job title, reporting structure, change in responsibilities, or any other modification to a current position, is not considered a transfer. Promotion transfer is not entitled in this position.
2. Permanent Employee (PE) is an employee who has successfully completed the probationary period and is appointed as PE under the regular employment in SuperMyan Company Limited.
POLICY STATEMENT
1. The policy allows the transfer to other departments within the organization for all permanent employees.
2. Internal Transfer application by employees is only allowed for Senior Manager and below positions.
3. Eligibility Criteria
The employee who meets the following criteria is allowed to apply for transfer process:
• Must have at least one (1) Year Service as permanent employee in current department.
• Technical Competency must be matched with minimum requirement of new position.
• Performance Appraisal System (PAS)’s Result must be at least “Meet Expectation”.
• Must not have any active written warning record.
• When the employee applies for transfer, he or she must receive permission from Head of Department (HOD).
• The applicant will be interviewed by receiving department according to Recruitment and Selection Policy.
• The receiving department has right to reject if the candidate does not meet their requirement.
• If the applicant is successful for all process, their service year will be carried forward to the new position.
• Level of Job and Salary can be adjusted and negotiated based on the practices of receiving department during personal interview.
• If the employee is not successful in interview process, the current department must allow him/her to continue working in his/her current position with No Prejudice.
• The effective date of transfer can be decided by releasing HOD according to operation needs within official notice period of the employee (1 month notice Manager and Below, 2 months’ notice = DGM and Above) which is effective from the date of giving official offer letter to the employee.
• The employee and releasing HOD is responsible for completing required handover process before official joining to another department.
PURPOSE
The policy aims to establish related to performance based remuneration, recognise employees who significantly contribute to the results and perform according to expectations, reward employees accurately & fairly according to their performance and improve employee morale, motivation & productivity.
Scope
All permanent employees and project based employees are eligible performance based bonus except daily wages.
Definition
Project based Employee: A project based employee is whose employment has been fixed for a specific project
Policy
- Annual Performance Based Bonus
- Performance bonus is paid employees based on achievement of Business Unit's profit and individual performance.
- Main Board must allow the bonus percentage in approved business plan.
- A performance bonus is typically awarded after performance appraisal process.
- Nomination and Remuneration Committee is in charge of taking decision on bonus.
- Employees who have at least six (6) months service by last date of financial year must entitle prorated amount.
- Employees who meet overall performance Grade B (Good), A (Very Good) and A+ (Excellent) on their final appraisal for past year must entitle bonus based on individuals' performance grade, refer to Performance Management Policy (HRPP-PM-002).
- Employees who worked until last date of financial year and have completed fully one year's service must entitle for bonus.
- If an. employee who worked Business Unit for the whole respective financial year and was transferred to another business unit according to Main Board's decision, employee is entitled bonus from former Business Unit.
- If an employee is transferred from one Business Unit to another within the financial year according to Main Board's decision,
- For transferred employee who has at least six (6) months service in respective financial year must entitle prorated amount of bonus based on employee's performance result and financial performance during employee service period.
- For transferred employee who has at least three (3) months service but not has (6) months service in respective financial year can be determined to pay prorated amount of bonus by Nomination and Remuneration Committee based on employee's performance result and business unit's financial performance during employee service period.
- Cost sharing employees must entitle bonus of related business units/functions as per cost sharing ratio.
- Nomination and Remuneration Committee can review and decide to pay bonus if the employees have paid back to the company whatever cost associated for the damage of tools and equipment because of neglecting or mishandling.
- Bonus is not eligible to employees who have active second written warning due to violation of company rules & regulation.
- Project Based Bonus
- At any time of financial year, permanent employees and project-based employee must entitle bonus for at least 6 months period projects based on achievement of profit for related projects, individual performance and timely' project completion.
- Main Board must allow the bonus percentage in approved project plan.
- A project bonus is typically awarded after performance appraisal process.
- Nomination and Remuneration Committee is in charge of taking decision on bonus.
- Head of business unit must set percentage of workload and cost in related 12,...J. projects for employees and allow bonus as per cost sharing ratio.
- Employees who have at least six (6) months service by last date of financial year must entitle prorated amount.
- Employees who meet overall performance Grade B (Good), A (Very Good) and A+ (Excellent) on their final appraisal for after completion of project (at least six months period projects) and yearly appraisal (one year and above project) must entitle bonus based on individuals' performance grade, refer to Performance Management Policy (HR-PP-PM-002).
- If an employee is transferred one project to another in same business unit according to Head of Business Unit's decision, Business Unit's Nomination and Remuneration Committee can determine to pay portion of bonus amount for related project to employee who worked for project at least three (3) months.
- Project based employees who are employed till completion related projects are eligible bonus.
- Nomination and Remuneration Committee can review and decide to pay bonus if the employees have paid back to the company whatever cost associated for the damage of tools and equipment because of neglecting or mishandling.
- Bonus is not eligible to employees who have active second written warning due to violation of company rules & regulation.
Procedures
- Main Board will allow bonus percentage in approved business plan and project plan.
- Performance of each employee is evaluated; refer to Performance Management Policy (HR-PP-PM-002).
- Human Resources Department (HRD) and Finance Department will allocate and propose bonus amount for individual based on performance grade.
- Business Unit's Head will review individual bonus allocation.
- Nomination and Remuneration Committee will approve bonus allocation.
- Bonus will be calculated by HRD and checked by Finance Department.
- HRD will issue announcement letter of bonus to employees.
- Finance Department will arrange for paying bonus on time.
Delegation of Authority (DOA)
Description | Prepared by | Proposed by | Acknowledged by | Reviewed by | Approved by |
---|---|---|---|---|---|
Bonus Percentage | HRD and Finance | BU's Head | BU's Board | Main Board | |
Bonus Allocation | HRD and Finance | HRD and Finance | - | BU's Head | Nomination and Remuneration Committee |
PURPOSE
SuperMyan is committed to maintaining a positive, health and safety workplace environment in which every person is treated with respect and dignity.
SCOPE
This policy applies to all our employees, officers and contractors (temporary or otherwise).
DEFINITIONS
1. Respectful Workplace: means communications are thoughtful, transparent and timely; activities re inclusive and sensitive; feedback is immediate and constructive; and any work environment are polite and considerate of others.
A respectful workplace:
• Promotes positive communication
• Embraces diversity and equality
• Values dignity of the person
• Encourages fair and respectful treatment
• Encourages thinking about how other people want and deserve to be treated
• Applauds polite, courteous and considerate conduct
• Promotes collegiality and team work
• Supports an inclusive atmosphere
• Promotes active listening
• Promotes the sharing of opinions and ideas in an open-minded environment
• Encourages positive feedback for ideas, suggestions or work that is accomplished well
• Encourages thinking before we act or speak or type
• Encourages considering how our actions affect others
2. Workplace Bullying: is Repeated and unreasonable behavior directed towards a worker or a group of workers that creates a risk to health and safety. A form of harassment that is marked by the intentional, persistent attempt of one or more persons to intimidate, demean, torment, control, mentally or physically harm or isolate another person(s).
It can include:
• Abusive, insulting or offensive language or comments
• Unjustified criticism or complaints
• Aggressive and intimidating conduct
• Repeated threats of dismissal or other severe punishment for no reason
• Constant ridicule and being put down
• Humiliating a person
• Practical jokes or initiation
• Spreading gossip or malicious rumors about a person
• Deliberately excluding someone from work-related activities
• Setting unreasonable
• Setting tasks that are unreasonably below or beyond a person’s skill level
• Deliberately changing work arrangement to inconvenience a particular worker or workers
• Sabotaging a person’s work
• Interfering with someone’s personal property
3. Harassment: Harassment consists of comments or conduct linked to one of the prohibited grounds, which are insulting, intimidating, humiliating, malicious (hateful/nasty), degrading or offensive. Single acts of sufficient severity may constitute harassment.
• Discrimination: Discrimination is any distinction, whether intentional or not, based on prohibited grounds, which has the effect of imposing burdens, obligations or disadvantages on an individual that are not imposed on others, or which withholds or limits access to opportunities, benefits and advantages available to others. For offensive behavior to be considered discrimination or harassment, the focus of the comment or conduct must be directed toward one of these aspects of your background
o Age
o Ancestry
o Citizenship
o Color
o Religion
o Disability
o Ethnic or National Origin
o Race
o Record of Offences (pardoned Federal or Provincial)
o Marital/Family Status
o Same Sex Partnership Status
o Place of Origin
o Sex (Pregnancy)
o Sexual Orientation
• Workplace Harassment: Engaging in a course of annoying comment or conduct against a worker in a workplace that is known to ought reasonably to be known to be unwelcome.
• Personal Harassment: Personal harassment is any inappropriate conduct, comment, display, action, or gesture by a person towards another person that the first person ought to have known would cause the other person to be humiliated or intimidated.
• Sexual Harassment: Unwelcome conduct of a sexual nature, which makes a person feel offended, humiliated and/or intimidated. Sexual harassment includes unwelcome sexual advances and requests for sexual favours where:
o Decisions which affect the individual’s employment
o Effect of interfering with an individual’s job performance
o creates an intimidating or offensive environment
o Suggestive comments or jokes
o Insults or taunts of a sexual nature
o Unwanted invitations for sex
o Persistent requests to go out on dates
o Intrusive questions about another person’s private life or body
o Inappropriate advances on social networking site
o Intrusive contact or conduct of a suggestive nature outside of working hours
o Behaviour which would also be and offence under the criminal law
o Unwelcome touching, hugging or kissing
o Unnecessary familiarity
o Staring or leering
4. Bullying and Harassment DO NOT include:
• Management of the workforce: Harassment may occur because of an abuse of authority. However, supervision, direction or management of employees undertaken in a good faith manner for a work-related purpose does not constitute harassment.
Harassment does not include the followings unless such conduct is carried out in an abusive or threatening manner or is intended to cause emotional harm.
o Changes to working conditions,
o Corrective action,
o Taking disciplinary action,
o Termination of employment,
o Decisions relating to workload and deadlines,
o Performance evaluation,
o Job transfers,
o Changes in job duties,
o Lay-offs,
o Demotions and
o Reorganizations
POLICY STATEMENT
1. Every person has a right to work or access services in a positive, healthy, safe and respectful environment where they are treated in a fair and professional manner.
2. Harassment and discrimination will not be tolerated, excused, or ignored. Any conduct that contravenes these principles will be addressed immediately.
3. Bullying, discrimination or harassment that may occur at any worksite where the business of the municipality is being conducted or during the course of all business, activities and events; or Harassment between individuals associated with the organization but outside organization business, activities and events when such harassment has an adverse effect on the work environment.
4. The company deals with harassment and discrimination through preventative action, including informing, educating and good management and to ensure that this policy is fair and applied consistently.
5. The company takes responsibility to provide its elected representatives, employees, appointees, people under contract and volunteers with a work and service environment that is free of any form of discrimination, including all types of harassments and bullying and that respects the dignity, self-worth and human rights of every individual.
6. Corporate Leaders, Supervisors/Managers and Human Resources are accountable to ensure adherence to the policy as outlined.
• Policy Advisors
All managers and supervisors are responsible to act as Policy Advisors.
• Respectful Workplace Policy Coordinator
The Company shall designate a Human Resources representative to be the Respectful Workplace Policy Coordinator. This person will have overall responsibility for the administration of this policy.
7. All managers, on behalf of the company, is committed to providing a workplace and service environment that is conductive to creating a climate of mutual respect that reinforces opportunity and allows for each person to contribute fully to the development and well-being of the Corporation.
8. Harassment and bullying will not be excused under the appearance of strong management when employees are not treated with dignity and respect.
9. Retaliation against an individual for filing a complaint, participating in any procedure or being associated with a person who filed a complaint under this policy will not be tolerated.
10. Complaints which are found to be annoying or made in bad faith will result in a penalty against the complainant. The severity of the penalty will be determined based on the seriousness and impact of the complaint following an investigation.
INTRODUCTION AND PURPOSE
SuperMyan is committed to complying with the laws and regulations of Myanmar in which its businesses operate and acting in an ethical manner, consistent with the principles of honesty, integrity, fairness and respect.
Bribery and the related improper conduct referred to in this policy are serious criminal offences for both the company and any individuals involved. They are also inconsistent with SuperMyan’s Core Values. Laws prohibiting the types of improper payments covered by this policy apply in all of the countries in which SuperMyan has operations or engages in trading/ business activities.
The purpose of this policy is to:
• set out the responsibilities of SuperMyan and SuperMyan personnel in observing and upholding the prohibition on bribery and related improper conduct; and
• provide information and guidance on how to recognize and deal with instances of bribery and corruption.
POLICY APPLICATION
This policy applies across the SuperMyan Company to all directors and employees of SuperMyan Company (SuperMyan personnel).
Given the diversified nature of SuperMyan’s operations across a number of industry sectors, divisions/business units may also adopt their own anti-bribery policies with specific relevance to their fields of operation. This policy will apply to the extent there is any inconsistency with divisional/business unit anti-bribery policies.
POLICY
SuperMyan personnel must:
• understand and comply with this policy;
• not give, offer, accept or request bribes, facilitation payments, secret commissions or other prohibited payments or engage in money laundering or cause any of them to be given, offered, accepted or requested;
• not approve any offers, or make, accept or request an irregular payment or other thing of value, to win business or influence a business decision in favor of the SuperMyan;
• comply with any reporting and approval processes for gifts, entertainment or hospitality;
• not offer or receive any gifts, entertainment or hospitality to or from public or government officials or politicians, without approval from the relevant Compliance Officer;
• obtain required approvals for donations and sponsorship;
• maintain accurate records of dealings with third parties; and
• be vigilant and report any breaches of, or suspicious behavior related to, this policy.
Our Belief
We are a leading Myanmar company with inspiration and diligence. We provide excellent values to our customers, our people and our partners. We build our business for long-term prosperity.
Our Values
Team Work, Humility, Respect, Initiative
Code of Conduct
This Code of Ethics and Business Conduct is made at Yangon on the [DD/MM/YY] between: SuperMyan Co., Ltd having its office at Level (20), Office Tower (2), Time City, Kyun Taw Street, Kamayut Township, Yangon (hereinafter referred to as the “Company”) of the one part; and
U/Daw……. (NRC No………...), son of U……..., having its address at……………………………………………… (hereinafter referred to as the “Employee” and shall be deemed to be included probationer) of the other part, under the following Code of Conducts.
1. Build Trust and Recognition
I understand that the success of company depends on the trust we earn from our employees and Business Partners as well as on our self-confidence. I am also aware that we can gain trust and recognition only by sticking to our commitments, demonstrating honesty and integrity and meeting company’s goals singly through honorable conduct. I understand that we have to prove by performance, adhering to tasks assigned, taking accountability in such a way that highest credibility and recognition can be achieved.
2. Build Mutual Respect
I am supposed to avoid discrimination against fellow employees based on status and position, race/ religions faith, abusive, offensive and harassing behavior and/ or attacks and have respectful interaction between and among employees on the basis of rank, position and accountability.
3. Create a Culture of Open and Honest Communication
I am obliged to avoid unbecoming behavior and speech not in accord with our position, corporate culture and Code of Conduct. I understand that I can have proper action taken in the event of company’s finding my unethical behavior of any.
4. Abide by Ethical Rules and Regulations
I am aware that management staffs at different levels are required to live the life of a role model by adhering to ethical rules and regulation in such a way that subordinates can emulate and behave properly in the workplace.
5. Abide by the Laws
In implementation of company’s business activities, I will acquaint myself with the Company’s policies, rules, regulations and procedures in addition to abiding by the existing laws, rules and regulations concerned as a gesture of showing commitment to the company. I am also aware that I can have action taken according to the existing laws in the event of violation of existing laws and/ or company’s rules and regulations.
6. Compete Fairly and Squarely
We are dedicated to fair and square competition and will sell products and services based on their merit, premium quality, functionality and competitive pricing.
7. Proprietary Information
I vow not to be engaged in unauthorized use, copying, distribution or alteration of our Company’s information, software and/ or other work-related accessories. I understand I will have action taken according to the existing laws should I happen to commit any of the aforesaid acts.
8. Selective Disclosure
We will not selectively disclose of our own will (whether in one- on- one or small discussions, meetings, decisions, proposals or otherwise) any important information relating to company, any nonpublic information, securities, business operations, plans, financial conditions, results of operations or any development plans. I understand I can have actions taken according to the existing laws should I commit any of the aforesaid acts.
9. Refrain from Conflicts of Interest
In performance of business activities on behalf of Company, we are never supposed to use for personal gain company’s property or information in situations where our business actions may conflict with our own personal or family interests. We will also refrain from using for our personal gain any business opportunity arising from our position with company.
Throughout my term of service with company, I will refrain from being engaged in the following ways from which conflicts of interest may arise.
• Being employed (you or a close family member) by or acting as a consultant to a competitor or potential competitor, supplier or contractor;
• Selecting, recruiting and/ or assigning family members or closely related persons;
• Serving as a board member for an outside commercial company or organization;
• Owning or having a substantial interest in a competitor, supplier or contractor;
• Having a personal interest, financial interest or potential gain in any company transaction;
• Placing company business with a firm owned or controlled by a company employee or his or her family.
• Accepting gifts, discounts, favors or services from a customer/ potential customer, or supplier dealing with company
• understand that I can have action taken as necessary should I be found to be engaged in a business action, dealing or relation which can create conflicts of interest.
10. Gifts, Gratuities and Business Courtesies
In dealing with outside organizations on behalf of the company for conducting business courtesies, I will avoid any actions that create a perception that favorable treatment is sought, received or given in exchange for such business courtesies as gifts, gratuities, meals, refreshment, entertainment or other benefits from persons or companies with whom company does business. We will neither give nor accept business courtesies that constitute or could reasonably be perceived as constituting unfair business inducements that would violate law, regulations or policies of company or customers, or would adversely effect company’s reputation.
11. Accepting Business Courtesies
As most business courtesies offered to us in the course of our employment are offered because of our positions at company, I understand I must not act for my personal gain. However, I am aware that I can accept unsolicited business courtesies that promote successful working relationships and good will the firms company maintains or may establish a business relationship with. I will avoid actions that create the appearance of favoritism or that may adversely effect the company’s reputation for impartiality in dealing with company’s suppliers or contractors or partners or those participating in discussions.
12. Meals, Refreshments and Entertainment
I understand that I may accept by seeking official approval by company occasional meals, refreshments, entertainment and similar business courtesies in dealing with companies for business purposes.
13. Gifts
I am aware I can accept only the unsolicited gifts, other than money, that conform to the reasonable ethical practices of the marketplace including:
• Flowers, fruit baskets and other modest presents that commemorate a special occasion;
• Gifts of nominal value such as calendars, pens, mugs, caps and T-shirts (or other novelty, advertising or promotional items).
As an employee, I can’t accept compensation, honoraria or money of any amount from entities with whom company does or may do business.
14. Offering Business Courtesies
As an employee, I know I can offer a business courtesy which can’t be reasonably interpreted as an attempt to gain an unfair business advantage or otherwise reflect negatively on company. As a company employee, I will never use personal funds or resources to do something that can’t be done with company resources. Accounting for business courtesies must be done in accordance with approved company procedures.
• The practices of business courtesy shall not violate any law or regulation or standards of conduct of the recipient’s organization and not waste money;
• Be properly reflected on the company’s records.
15. Accurate Public Disclosures
We are accountable for ensuring that all disclosures made in financial reports and public documents are full, fair, accurate, timely and understandable. This obligation applies to all employees inclusive of financial executives, with any responsibility for preparation of such reports including drafting, reviewing and signing or unifying the information contained therein.
Should any information in public communication be found untrue or misleading, executive management and the HR Department shall be informed for timely taking of corrective action.
16. Corporate Recordkeeping
I understand I have to create, retain and dispose of our company’s policies and guidelines not only as part of course of business but also according to legal requirements. I am aware that all corporate records must be true, accurate and complete, and company data must be accurately entered into in real time in accordance with company and other applicable accounting principles.
I understand that I can have action taken according to the existing laws in the event that we improperly neither influence, manipulate or mislead any unauthorized audit, nor interfere with any auditor engaged to perform an internal independent audit of company books, records, processes or internal controls.
17. Promote Substance over Form
I vow to tackle the tough decisions by being committed to doing the right thing. I will perform my daily routine tasks with the spirit by which I will do my own business.
18. Accountability
I understand that I need to be well-versed in the “Company’s existing policies” and stick to them in addition to knowing and adhering to the ‘values’ and standards set forth in this Code of Conduct.
I understand that standards set forth by the company shall be strictly adhered to and that violations are cause for disciplinary action up to and including termination of employment.
19. Be Loyal
• Confidential and Proprietary Information
Confidential and proprietary information means confidential company information such as (pricing and financial data, customer names/ address or nonpublic information about other companies inclusive of current of potential suppliers and vendors) as well as nonpublic information in lusted to us by employees, customers and other Business partners. I vow not to disclose confidential company information as well as nonpublic information without proper authorization.
• Use of Company Resources
I understand that company resources inclusive of time, materials, equipment and information are provided for company business use. I am also aware that either as an individual employee or as those representatives of company is trusted to behave responsibly and use good judgment to conserve company resources. Such being the case, I am responsible for the resources assigned to my department and an empowered to resolve issues concerning their proper use.
I understand that I have no authority to use company equipment such as computers, copiers and fax machines in the conduct of an outside business or in support of any religious, political or other outside daily activities.
In order to protect the interests of company network and our fellow employees, company reserves the right to monitor or review all data and information contained on an employee’s company-issued computer or electronic device, the use of internet or company’s intranet. I understand that I can have action taken as needed if I am found by the company to have used company resources to create, access, stone, print, solicit or sound any materials that are harassing, threatening, abusive, sexually explicit or otherwise offensive or in appropriate. I also understand that I am not permitted at the termination of employment to copy or take any equipment or resources. This would be considered stealing of company property and I can have action taken according to the existing laws.
20. Media Inquiries
I understand that I am not vested with the authority to answer the questions posed by the reporters or other members of media or to issue a press release without seeking prior official approval by company management board.
21. Do the Right Thing
As a company employee, I vow to refrain from behaving unethically in both speech and behavior. I make a solemn vow that
• What I am doing shall be in accord with the company’s guiding principles, Code of Conduct and company policies;
• I will refrain from misrepresenting information or behaving in ways deviating from normal procedures;
• I will describe my correct decisions at staff meetings for coordination; and
• I will be loyal to my company and myself.
22. Contact Persons for confirmation of Information and Resources
CEO, C-suits, or HR Manager etc of the business units concerned or those specially assigned by the company.
Personal Understanding to abode by Code of Ethics and Business Conduct
I, _______________________ (position of the employee), (Department, Company) hereunder sign without being asked or coerced by anybody to clarify that I have read well and understand unambiguously the above Company Code of Ethics and Business Conduct and vowed to adhere to them and that I also understand that I can have action taken according to the existing laws should I violate the aforesaid ethical rules.
-------------------------------------- -------------------------------------------
Signature of the Employee Signature of Person-in-charge of HR
Department On behalf of Company
-------------------------------------- --------------------------------------------
Name of the Employee Name of the Person-in-charge of HR
Department
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Date Date
PURPOSE
Supermyan is committed to the highest standards of conduct and ethical behavior in all of our business activities, and to promoting and supporting a culture of honest and ethical behavior, corporate compliance and good corporate governance.
Supermyan encourages the reporting of any instances of suspected unethical, illegal, fraudulent or undesirable conduct, and will ensure that those persons who make a report shall do so without fear of intimidation, disadvantage or reprisal.
WHAT IS REPORTABLE CONDUCT?
You may make a report under this policy if you believe that a Supermyan senior executive management, officer, employee, contractor, supplier, tenderer or other person who has business dealings with the company has engaged in conduct (Reportable Conduct) which:
• is dishonest, fraudulent or corrupt activity, including bribery or other activity in breach of the Anti-bribery Policy;
• is illegal activity (such as theft, drug sale or use, violence, harassment or intimidation, criminal damage to property or other breaches of state or federal law);
• is unethical or in breach of policies (such as dishonestly altering company records or data, adopting questionable accounting practices or willfully breaching Code of Conduct or other policies or procedures);
• is potentially damaging to Supermyan, an employee or a third party, such as unsafe work practices, reputational damage, health risks or abuse of property or resources owned by the Company;
• amounts to an abuse of authority, rights & title;
• may cause financial loss &detrimental to company’s interests;
WHO CAN I MAKE A REPORT TO?
Supermyan has developed several channels/ appointed several officers for making a report if a person becomes aware of any issue or behavior which he or she considers to be Reportable Conduct:
(a) employees or contractors
You may raise the matter with your immediate supervisor, manager or another senior supervisor.
A supervisor in receipt of a report must take the matter to a senior executive within the organization, in accordance with the protocols regarding confidentiality set out.
Supermyan employees or contractors may also report directly to a Whistleblower Protection Officer, as outlined below.
(b) Any person may make a report to Whistleblower Protection Officers
You may report a matter to any of the following Officers:
HR Manager, Human Resources Department | Phone: 95-1-557907 Email: ayethidarthet@igeygn.com |
| |
Group Chief Compliance Officer | Phone: 95-1-557907 Email: ayethidarthet@igeygn.com |
Corporate Secretary | Phone: 95-1-557907 Email: ayethidarthet@igeygn.com |
Group Chief Finance Officer | Phone: 95-1-557907 Email: ayethidarthet@igeygn.com |
(Marked to the attention of one of the Officers referred to above).
A report may be submitted anonymously if you do not wish to disclose your identity to the Whistleblower Protection Officer.
INVESTIGATION OF REPORTABLE CONDUCT
IGE Senior Management/ executive team will investigate all matters reported under this Policy as soon as possible after the matter has been reported. A Whistleblower Protection Officer may appoint a person to assist in the investigation of a matter raised in a report. Where appropriate, the officer(s) will provide feedback to the whistleblower regarding the investigation’s progress and/or outcome (subject to considerations of the privacy of those against whom allegations are made).
The investigation will be conducted in an objective and fair manner, and otherwise as is reasonable and appropriate having regard to the nature of the Reportable Conduct and various circumstances.
PROTECTING THE WHISTLEBLOWERS
IGE is committed to ensuring confidentiality in respect of all matters raised under this policy, and that those who make a report in good faith are treated fairly and do not suffer any disadvantage.
(a) Protection of your identity and confidentiality
Subject to compliance with legal requirements, upon receiving a report under this Policy, Supervisors, Managers, Directors & Whistleblower Protection Officers will not disclose any particulars that would suggest or reveal your identity as a whistleblower, without first obtaining your consent. Any disclosure that you consent to will be disclosed on a strictly confidential basis.
(b) Protection of files and records
All files and records created from an investigation will be retained under strict security and unauthorized release of information to someone not involved in the investigation (other than senior managers or directors who need to know to take appropriate action, or for corporate governance purposes) without your consent as a whistleblower, will be a breach of this policy.
Whistleblowers are assured that a release of information in breach of this policy will be regarded as a serious matter and will be dealt with under disciplinary procedures.
(c) Fairness
IGE employee or contractor who is subjected to detrimental treatment as a result of making a report in good faith under this policy should inform a senior supervisor/ manager/ executive officers within their division/business unit immediately. If the matter is not remedied, it should be raised in accordance with paragraph 3 of this policy.
Detrimental treatment includes dismissal, demotion, harassment, discrimination, disciplinary action, bias, threats or other unfavorable treatment connected with making a report.
The Myanmar Companies Act 2015 also gives special protection to disclosures about breaches of that Act, as long as certain conditions are met.
DUTIES OF EMPLOYEES
It is expected that employees who become aware of known, suspected, or potential cases of Reportable Conduct will make a report under this policy or under other applicable policies. Failure to report such reportable Conduct will also be the breach of this policy & penalties may be followed as per Human Resources’ Disciplinary Policy.
GROUP REPORTING PROCEDURES
Divisions/business units and Whistleblower protection Officers (as appropriate) will report to the divisional/business unit boards on the number and type of whistleblower incident reports on a monthly basis, to enable the Group to address any issues at a divisional/business unit and/or Group level.
These reports will be made on a ‘no names’ basis, maintaining the confidentiality of matters raised under this policy.
The Audit and Risk Committee will receive copies of all divisional/business unit board whistleblower reports, and whistleblower reports from Whistleblower Protection Officers (as appropriate). In addition, serious and/or material Reportable Conduct will be considered by the Whistleblower Protection Officers for immediate referral to the Chairman of the Audit and Risk Committee.
DIVISIONAL/BUSINESS UNIT POLICIES
Given the diversified nature of IGE operations across a number of business and industry sectors, individual division/business unit may adopt their own whistleblower policy specific to the requirements of their business activities.
Any whistleblower policies at a divisional/business unit level must be consistent with this policy. In the event of any inconsistency, this policy will apply.
All divisions/business units are encouraged to have an independently hosted hotline to support this policy.
AMENDMENT OF THIS POLICY
This policy cannot be amended without approval from the Group Board. It will be reviewed from time to time to ensure that it remains effective and meets best practice standards and the contemporary needs of IGE Group.
1. PURPOSE
1.1 To practice positive etiquette in order to enhance communication standard in workplace for healthy and mutually respectful relationship and creating organization images professionally.
2. SCOPE
2.1 This policy applies to all level of employees in organization.
3. DEFINITION
3.1 Corporate Etiquette : refers to set of rules an individual must follow while at work behaving wisely and appropriately at the workplace to create unlimited impression.
4. POLICY
4.1 All employees must be abided of the followings when practicing the Etiquette Policy.
4.1.1 Respect the rights of others.
4.1.2 Exhibit supportive behavior to achieve the organization’s vision & mission
4.1.3 Perform assigned duties in an orderly and efficient manner
4.1.4 Adhere to all related policies and procedures of organization.
4.2 If an employee who repeatedly violates the Etiquette may be subject to progressive and cumulative disciplinary action {referring to the procedure Repeated Ordinary Misconduct in Termination Policy}.
4.3 Communication Etiquette
To maintain healthy and mutually respectful relationships in organization, employees must be abided of following communication etiquette.
4.3.1 Treat all co-workers fairly as one irrespective of their race, caste, nationality, designation, etc.
4.3.2 Be cordial to all.
4.3.3 Help the co-workers in whatever way possible.
4.3.4 Do not hesitate to say “Sorry” and apologize for errors/mistakes done by you.
4.3.5 Avoid misbehaving with colleagues by spoiling the ambience and/or leading to negativity all around.
4.3.6 Avoid all forms of harassment abuse, illegal discrimination, threats, or violence in workplace.
4.3.7 Avoid gossip and spreading baseless rumours about fellow workers.
4.3.8 Avoid being rude and criticizing others.
4.4 Meeting Etiquette
Employees must follow while attending meetings and discussions at the workplace.
4.4.1 Superiors must create an agenda before every meeting and ensure the agenda is circulated among all related meeting attendees in advance.
4.4.2 The attendees must make sure to understand the importance and agenda of the meeting before joining.
4.4.3 Be a good listener! Pay attention to what others have to say and wait for your turn to speak.
4.4.4 Be concentrate and stay alert. Be an attentive listener. Do not yawn even if you find the meeting boring.
4.4.5 Meeting ought to be interactive and allow employees to come up with their suggestions and valuable feedback.
4.4.6 Always keep your cell phone on the silent or vibrating mode while attending meeting.
4.4.7 Do not attend phone calls during meetings unless it is an emergency.
4.4.8 Never be late for meetings.
4.4.9 Avoid personal or business-related confidential conversation in front of other attendees.
4.4.10 Avoid taking chewing gum, candies and snacks in meeting room.
4.4.11 Do not convert the meeting room into a battle ground. Speak politely and do respect your colleagues.
4.4.12 Once the meeting is over, minutes of the meeting must be prepared and circulated across all department for them to take necessary action.
4.5 Superior Etiquette
Superior should behave in an appropriate way as followings:
4.5.1 Respect your subordinates and colleagues.
4.5.2 Treat the subordinates fairly. Do not give special treatment to anyone with any reasons.
4.5.3 Personal relationship must not be mixed with professional commitments.
4.5.4 Encourage the subordinates to follow the stated policies in the workplace.
4.5.5 Motivate the subordinates by giving their due credit.
4.5.6 Listen sympathetically and openly to employees’ grievances and try the best to resolve immediately.
4.5.7 Coach and mentor subordinates with leadership mindset.
4.5.8 Establish a “tones from the top”, reflective of positive work environment.
4.5.9 Do not ask for any special favors related with personal activities from any subordinates.
4.6 Employees Etiquette
Employees should behave the following while at work.
4.6.1 Be courteous and respect superior, colleagues, all stakeholders and organization to expect the same in return.
4.6.2 Respect each other’s privacy.
4.6.3 Follow the stated policy and procedures of organization.
4.6.4 Learn to own your mistakes.
4.6.5 Stay away from blame games and nasty politics at the workplace.
4.6.6 Promote conflict resolution.
4.6.7 Act according to the highest ethical and professional standards of conduct and employees are expected to, personally accountable for individual actions and conscientiously meet responsibilities.
4.6.8 Protect and preserve organization’s resources responsibly. Never use organization’s resources for personal gain.
4.6.9 Avoid all forms of harassment, abuse, illegal discrimination, threats, or violence.
4.7 Telephone Etiquette
Employees need to follow a set of rules and regulations while interacting with the other person over the phone.
4.7.1 Voice has to be very pleasant” while interacting with the other person over the phone.
4.7.2 Use warm greetings before starting the conversation.
4.7.3 While interacting over the phone, don’t chew anything or eat your food.
4.7.4 Don’t take too long to pick up any call. If you miss the call, make sure you give a call back as the other person might have an important message to convey.
4.7.5 Avoid giving missed calls at workplaces as it irritates the other person.
4.7.6 Avoid calling any person at odd hours like early morning or late nights.
4.7.7 Avoid using office phone for personal use in order not to miss the important call.
4.8 Internet & Email Etiquette
Employees need to follow while communicating through mails, writing blogs, sharing views on online portals or any other online forum as mentioned below;
4.8.1 Make sure emails are self-explanatory and other person understand your views and ideas.
4.8.2 Make sure the usage of font style and size are consistent.
4.8.3 Make sure the subject line should be meaningful and relevant.
4.8.4 Take care of spelling errors, punctuation marks and grammar.
4.8.5 Be polite and soft in your communication.
4.8.6 Be crisp. Lengthy emails are seldom read.
4.8.7 Make sure you reply to all mails you have received.
4.8.8 Keep all related members in loops including superior for him/her to know what you are up to.
4.8.9 All official emails must have signatures including sender’s name, company’s name, sender’s designation and contact details at the bottom.
4.8.10 Read the mail twice before pressing the send button.
4.8.11 Avoid using capital letters in emails unless and until it is the first alphabet of a word. Emails written in all capitals are considered rude and loud.
4.8.12 Avoid using short forms or abbreviations in official mails.
4.8.13 Never ever deviate from the actual topic.
4.8.14 Avoid writing offensive emails to anyone.
4.8.15 Do not send mails to individuals who have nothing to do with your information.
4.8.16 Respect other’s privacy. Don’t check anyone’s mails in his or her absence.
4.8.17 Employees should not open illegal and dirty websites at workplace which might harm your office computer and network system.
4.9 Desk Etiquette
All employees to take responsible on their workplace to be comfortable, neat and tidy.
4.9.1 Keep the workplace clean and organized.
4.9.2 Make sure the wastes are thrown in dustbin.
4.9.3 Take care of your tone and pitch while speaking not to disturb other colleagues sitting around you as well.
4.9.4 Use the extension phone if you need to talk to any of your colleagues in order to avoid disturbing others. Don’t shout from your desk. If you do not have access to the extension phone, get up and walk to the other person’s desk.
4.9.5 Turn off the printer, scanner, computer and light when you leave for the day.
4.9.6 Change sleep mode/turn off your computer or laptops when you’re away.
4.9.7 Avoid giving unnecessary printouts.
4.9.8 Avoid eating at the working desk.
4.9.9 Do not peep into other’s working desk.
4.10 Dress Code Etiquette
Employees must follow a proper dress code at the workplace for an everlasting impression.
4.10.1 Dress Code for Male Employees
4.10.1.1 Male employees ideally should wear traditional costume and/or a simple shirt with trousers.
4.10.1.2 When attending external parties or events, the employees should follow professional dress code.
4.10.2 Dress Code for Female Employees
4.10.2.1 Female employees ideally should wear traditional costume and/or business professional dresses (shirt/office blouse with office skirts/trousers).
4.10.2.2 When attending external parties or events, the employees should follow professional dress code.
PURPOSE
It aims to improve mutual understanding and to set high-ethical standard between SuperMyan and employees, and externally. (between organization & relationships with suppliers, customers, partners, the different levels of Government and the community in general)
SCOPE
This policy applies to all levels of employees (whether permanent, contract or temporary), consultants, contractors, third parties or any other person associated with SuperMyan, or any subsidiaries or their employees, wherever located.
DEFINITION
- Corruption: An act done with the intent to give some advantage that is inconsistent with official duty and the rights of others. Corruption includes situations where officials use their position of authority to wrongfully or unlawfully obtain a benefit for themselves or others.
- Bribery Involves giving or offering money, a gift, something else of value (for example, plane tickets, accommodation, gift cards, scholarships for children of government officials, political or charitable contributions, loans, favours, business or employment opportunities) to someone in business or government in order to obtain or retain an improper commercial advantage or to induce or reward the recipient to act, or refrain from acting, improperly.
- Facilitation Payments: Small payments made to government officials intended to expedite or secure the performance of routine governmental actions.
- Secret commissions typically arise where a person or entity such as an employee offers or gives a commission to an agent or representative of another person, who customer of SuperMyan that is not disclosed by that agent or representative to their principal.
- Money laundering is the process by which a person or entity conceals the existence of an illegal source of income and then disguises that income to make it appear legitimate.
- Third Party includes actual or potential agents, distributors, suppliers, purchasers or contractors.
POLICY
- All employees must ensure that to read, understand and comply with this policy.
- Do not approve any offers, or make, accept or request an irregular payment or other thing of value, to win business or influence a business decision in favor of the SuperMyan.
- Do not give, offer, accept or request bribes, facilitation payments, secret commissions or engage in money laundering or cause any of them to be given, offered, accepted or requested.
- Do not offer or receive cash, any gifts, entertainment or hospitality to or from public or government officials or politicians.
- Declare must be made to Management Committee transparently according to the existing company rules and regulations if accepting gifts unavoidably.
- If accepting gifts that exceeds the limitations that mentioned in Code of Conduct (COC) unavoidably, it must declare transparently according to the existing company rules and regulations.
- If accepting gifts that exceeds the limitations that mentioned in Code of Conduct (COC) unavoidably, it must declare transparently according to the existing company rules and regulations.
- SuperMyan prohibits the offering or acceptance of gifts, entertainment or hospitality of any value that do not accordance with Myanmar legislation local business practice in Myanmar.
- CEO may set a financial limit which complies with the expenditure is made on gifts, entertainment or hospitality that may be accepted or offered, or may ban.
- It is not allowed offering or acceptance of gifts, entertainment or hospitality are provided to a single individual or single organization on multiple occasions
- Do not allow Anonymous donations and donations to individuals instead of organizations.
- Do not allow to make donations to any political party on behalf of the SuperMyan.
- SuperMyan may make charitable donations that are legal and ethical under local laws and practices.
- A charitable donation may only be offered or made with the prior approval of CEO.
- Strongly discourage the behaviors that can be interpreted as clientelism, nepotism or favoritism
- Employees must avoid being engage things that may lead to beneficial conflicts in accordance with COC.
- SuperMyan have to communicate and perform anti-corruption due diligence before to enter into a relationship with a new business partner whether Acquisition/ Joint Ventures (JVs) that SuperMyan are not dealing with counterparties which are engaged in bribery or corruption.
- SuperMyan must obtain a declaration from the business partner that they are not engaged and will not engage in such activity. SuperMyan will then monitor to business partners on an ongoing basis regarding their anti-corruption compliance.
Employee Responsibility
- All Employees are encouraged to raise concerns about any issue or suspicion of anti-corruption activities at the earliest possible stage.
- All employees must notify their Head of Department and/or the Authorized appointed person as soon as possible if they believe or suspect that a conflict with this policy has occurred, or may occur in the future.
- If employees are unsure whether a particular act constitutes bribery or corruption, or if you have any other queries, these will be raised with Head of Department (HoD) and Authorized appointed person to seek advice and discuss.
Employee Protection
- SuperMyan encourages openness and will support any employee who raises genuine concerns in good faith under this policy.
- SuperMyan is committed to ensuring no one suffers any treatment as a result of refusing to take part in bribery or corruption, or because of reporting in good faith their suspicion that an actual or potential bribery or other corruption offence has taken place, or may take place in the future.
- HoDs must report to Authorized appointed person to discuss to settle the issue immediately.
Training
- New employee will be conducted to undertake training on this policy as a part of induction process.
- Existing employees will be conducted regular updates on this policy as a part of their ongoing internal training programs.
Monitoring, Reporting and Review
- The Audit Committee will use the information provided through the reports for ensuring that the measures/activities are being undertaken, and for evaluating the progress towards indicators.
- The Audit Committee will monitor the effectiveness and review the implementation of this policy, regularly considering its suitability, adequacy and effectiveness.
- Any improvements identified will be made as soon as possible. Internal control systems and procedures will be subject to regular audits to provide assurance that they are effective in countering bribery and corruption.
- Internal control systems and procedures adopted to comply with this policy will be the subject of regular internal audits by the Audit Committee to provide assurance that they are effective in mitigating the risk of non-compliance.
- The Audit Committee will report regularly on compliance with this policy to the Management/ BoDs.
- All Committee members are responsible for the success of this policy and must ensure they use it to disclose any suspected danger or wrongdoing.
- Employees are invited to comment on this policy and suggest ways in which it might be improved. Comments, suggestions and queries must be addressed to the Committee.
- This policy will be reviewed periodically by the Company and may be amended at any time.
- All level of Employees will be fully informed of any material revisions to this policy.
Maintain Accurate Records
- The Company must keep financial records and have appropriate internal controls in place which will evidence the business reason for any payments made to Third Parties.
- All expenditure by employees, including gifts, entertainment and hospitality, must be included in expense reports and approved in accordance with the relevant expense policy development by Chief Financial Officer & approved by the CEO.
- Employees must ensure that all expense claims relating to gifts, entertainment, hospitality or expenses incurred are submitted in accordance with the Company’s expense policy and specifically record the reason for the expenditure.
- Each employee must submit declaration to HoD for all gifts that exceeds the limitations from any third party. HoD must report to Management Committee and the declaration form must keep and record in HR and Finance Departments. Gifts will be decided by Management Committee’s decision.
- All accounts, invoices, and other similar documents and records relating to dealings with Third Parties will be prepared and maintained with strict accuracy and completeness.
Consequences of a breach
- Any employee who breach of this policy may be regarded as serious misconduct, leading to disciplinary action, which may include dismissal and also expose an individual to criminal and civil liability and could result in imprisonment or in the imposition of a significant financial penalty on the person.
PURPOSE
In order to prevent workplace accidents, workplace diseases in advance for workers to be working as healthy and safe and more productivity.
SCOPE
This policy applies to all employees of IGE Group.
POLICY
- IGE Group is committed to the goal of providing and maintaining a healthy and safe working environment.
- All level of employees must take responsible for carrying out to be health and safety working environment.
- IGE Group must not tolerate an HSE violations.
- If employee failure to comply prescribed employees’ responsibilities and company’s health and safety rules and regulations, the employee must be taken disciplinary action as per mentioned in (HR-PP-O&S-005).
- If employee and others’ health and safety has been hazarded by his/her carelessness or failure to do in the workplace or violation of safety rules, employee must be dismissed immediately and not entitled compensation as in lieu.
- IGE Group Responsibilities:
- Provide a safe, healthy and secure working environment.
- Comply to all National HSE Law and Regulations.
- Support HSE committees in the implementation of an effective health, safety and security program. These include:
- Training for committee members.
- Administrative support.
- Adequate time for committee members to carry out responsibilities.
- Makes decisions based on recommendations from the HSE Committee.
- Provide adequate resources are available to implement appropriate procedure.
- Ensure to attend occupational health and safety training courses designated by the Ministry of Labour to employees of respective type of business and HSE committee members.
- Embed a strong HSE culture and throughout the workforce.
- Adhere to HSE international standards and best practices.
- HSE Committee Members

- HSE Committee Responsibilities:
- Assist in creating a safe and healthy workplace.
- Formulate specific safety rules and work procedures.
- Recommend actions that must improve the effectiveness of the HSE Program.
- Ensure that all employees are aware of safety practices and follow safety procedures.
- Organize and assist with health and safety seminars, education, or training.
- Inspect and report regularly areas for hazardous conditions and take action as required to improve unsafe conditions.
- Investigate any accidents or security concerns which have occurred.
- Report work-related death, work-related accidents and injury, unsafe condition, or threats to personal security to Head of Business Unit and/or Senior Management.
- Implement emergency plan if needed.
- Employee Responsibilities:
- Co-operate with employer and HSE committee.
- Observe and comply the company's health and safety policies, instructions, posters and signs by employer and HSE committee.
- Report any accident, injury, unsafe condition, insecure condition or threats to personal security to a Superior/Head of Department at the time of occurrence.
- Report defects in workplace equipment.
- Use the required safety equipment and personal protective equipment.
- Handle properly tools, equipment, machines, vehicles, electrical and others items which used in the workplace.
- Participate in education and training without absent.
- Participate, if elected or appointed, on HSE committees.
- Fire Safety
- All employees should know:
- The location and usage of the fire extinguishers in the workplace.
- The nearest emergency exits are.
- Location of fire alarm points and alarm signals to quickly recognize the situation.
- Fire Action
Small Fire- Alert to all other individuals within the workplace if someone discovering the fire.
- Use a fire extinguisher to put the fire out. Be careful while doing this and do not attempt if yours or others safety is at risk or on large fires.
- Operate the nearest fire alarm system and call nearest fire brigade if unable to control the fire.
- Alert all other individuals within the workplace to leave the building by the nearest available exists immediately by operating the nearest fire alarm system, shouting clearly if someone discovering the fire.
- Call nearest fire brigade.
- Employees should assemble at a pre-determined assembly point.
- Responsible employees to carry out roll call to ensure no one is trapped.
- Company must develop fire safety program, fire drill and provide training to all employees in using fire extinguisher and related equipment systematically.
- Keeping fire exits, fire alarms and fire extinguishers free of obstructions and readily accessible – ALWAYS.
- Firefighting team lead by HSE committee should be responsible for
- Fire routine and evacuation drill procedure.
- Ensuring personnel know location of fire alarm points.
- Ensuring regular use of primary and secondary escape routes.
- Responsible for liaising with the fire brigade upon arrival.
- Procedure for firefighting team to assist employees and members of the public to nearest exits.
- All employees should know:
- First Aid
Keep first aid box in offices and check the expiration dates of items every three months. - Reporting
- Employees must report any accident, injury, unsafe condition, insecure condition or threats to personal security to a superior/Head of Department immediately.
- Superior/Head of Department must report to HSE committee on the day of occurrence to investigate, take action, prevent injuries and ill health, and control costs from accidental loss.
- HSE committee must report to Head of Business Unit and/or Senior Management work-related death, work-related major accidents and injuries, unsafe condition, insecure condition or threats to personal security as soon as possible.
- HSE committee keep records of
- work-related deaths
- work-related accidents and injury
- certain 'dangerous occurrences'
- House Keeping
- Keeping work areas neat and orderly, cleaning work areas, maintaining halls and floors free of slip and remove of waste materials (e.g., paper, cardboard) and other fire hazards from work areas.
- Cleaning and maintenance of eating and break areas.
- Washroom facilities require cleaning once or more everyday and also need to have a good supply of soap, tissues.
- Establishing spill control and clean up procedures and schedules for all work areas.
- Creating inspection checklists, and timing for the inspection, maintenance, repair and servicing of machines, tools and equipment.
- Implementing process for repairs, maintenance, and other corrective actions.
- Posting of No Smoking signs in areas where smoking is banned.
- Emergency Contact
Address and contact details of nearest Hospital, Police Departments, Fire Departments will be displayed in the offices for emergency responses.